| Seller |
Natsumi Furuya (former name: Natsumi Shibuta)
Trade name: Aube Connect |
| Address |
We will provide this by email without delay upon request. Please send your request to info@aubeconnect.jp (there is no charge for this). |
| Telephone number |
We will provide this by email without delay upon request. Please send your request to info@aubeconnect.jp (there is no charge for this).
As a rule, we accept inquiries by email or on our official LINE account (the LINE Official Account shown under "Contact" below). |
| Email address |
info@aubeconnect.jp |
| Contact |
Official LINE "Aube Connect" (add as a friend: https://lin.ee/ZfFq9mf) or the email address above
Hours: 9:00–17:00 (Japan Time) on business days (days other than Saturdays, Sundays, national holidays, and December 29 to January 3; the same applies below) |
| Website |
https://aubeconnect.jp/ |
| Prices |
- Light: 980 yen per month
- Connect: 14,800 yen per month
- Belong: 37,000 yen per month
- Lesson Tickets (a multi-lesson ticket that lets you take the purchased number of private lessons within the validity period — 3 months from the purchase date; see "Contract period and automatic renewal" below. This is a separate contract from Light, Connect, and Belong): 2,500 yen per lesson (50 minutes). You can choose any number from 2 to 8 lessons (for example, 4 lessons for 10,000 yen, or 8 lessons for 20,000 yen).
- There is no consumption tax or other additional charge beyond the prices shown for Light, Connect, and Belong (the "Monthly Plans") and Lesson Tickets.
- Monthly Plans renew automatically every month until cancelled. As a guide, the total for one year is 11,760 yen for Light, 177,600 yen for Connect, and 444,000 yen for Belong.
- Individual Materials (downloadable materials created by Aube Connect) are sold by Gumroad (Gumroad, Inc., USA) as the seller. Prices, payment, returns, and other conditions follow what is shown on each Gumroad sales page.
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| Other costs |
- Internet and communication charges (paid by the customer)
- Currency conversion costs and fees when paying with a credit card or similar issued outside Japan (the amount is set by your card company or PayPal; Aube Connect does not receive this money)
- There is no other money that customers need to pay.
|
| Payment method |
PayPal (credit card, debit card, or other payment methods available on PayPal) |
| Payment timing |
- Monthly Plans: You pay the fee for the first month when you complete payment (the first payment date). After that, you are charged automatically via PayPal every month on the same date as the first payment date (or on the last day of the month if that date does not exist in the month) (prepaid).
- Lesson Tickets: You pay the full amount at the time of purchase (prepaid).
|
| When the service starts |
- Monthly Plans: Within 3 business days after payment is completed, we will contact you on Official LINE (by email if you are not registered) about how to view the materials (and, for Connect and Belong, about scheduling lessons), and make the materials available. For Connect and Belong, the first lesson is held within 1 week after payment is completed, as a rule. LINE Support (answers on Official LINE to your questions about learning Japanese) is available during the contract period (one month from the first payment date to the day before the same date in the following month, and every month after that; the same applies below).
- Lesson Tickets: Within 3 business days after payment is completed, we will contact you on Official LINE (by email if you are not registered) about scheduling lessons. The first lesson is held within 1 week after payment is completed, as a rule, and after that, lessons are held within the validity period (counting the purchase date (the date payment is completed) as day 1, until the day before the same date 3 months later; for example, if you buy on October 5, the tickets are valid until January 4; if there is no same date 3 months later, until the last day of that month).
- "As a rule" above means except when dates cannot be arranged because of the customer's circumstances.
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| Service content |
- Light: Viewing online materials
- Connect: 4 private lessons per month (50 minutes each), viewing online materials, and LINE Support (reply guideline: by the next business day, as a rule). Either the contracting customer or one registered minor learner (such as a child) can take the lessons, one person per contract period.
- Belong: 8 private lessons per month (50 minutes each), viewing online materials, and LINE Support (reply guideline: within support hours on the same day, as a rule; priority response). Family members in the same household (relatives aged 6 or over who share your residence and household finances) can take all or part of the lessons.
- Lesson Tickets: The purchased number of private lessons (50 minutes each). Online materials and LINE Support are not included. Family members in the same household (relatives aged 6 or over who share your residence and household finances) can also take all or part of the lessons.
- A minor can be a learner only if the contracting customer is their parent or other legal guardian.
- For Monthly Plans, lessons not taken in a contract period do not carry over to the next contract period. However, if Aube Connect could not provide enough bookable dates and times (including when you asked to book at least 7 days before the last day of the contract period but we could not offer a date and time within that period), they carry over until the last day of the next contract period.
- Lessons are held on Google Meet.
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| Contract period and automatic renewal |
- Monthly Plans: This is a one-month contract. Unless you cancel, it renews automatically every month on the same conditions. There is no minimum term.
- Lesson Tickets: The validity period runs from the purchase date (the date payment is completed), counted as day 1, until the day before the same date 3 months later (for example, if you buy on October 5, until January 4; if there is no same date 3 months later, until the last day of that month). You can hold up to 8 unused lessons in total.
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| Conditions for applying |
- When we reach capacity, we may stop accepting new applications.
- The contracting customer must be an adult (if you live outside Japan, you must also be an adult under the laws of your home country). Learners must be at least 6 years old. If a minor will take lessons, a parent or guardian should apply as the contracting customer.
- You cannot buy Lesson Tickets if the total number of unused lessons would exceed 8.
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| Cancelling a Monthly Plan |
- Please cancel by 23:59 (Japan Time) on the day before your next payment date, using one of the following:
1. Email (info@aubeconnect.jp) 2. Official LINE 3. Stopping the recurring payment on your PayPal account screen
- Cancellation by email or Official LINE is accepted as valid if it reaches us by the deadline above, even outside support hours or on a holiday.
- Even after the deadline, if you stop the recurring payment on PayPal before the next payment is processed, that renewal will not take place (you can use the service until the end of the period you have already paid for).
- When the cancellation is complete, we will let you know on Official LINE (by email if you are not registered).
- After cancelling, you can use the service until the end of the contract period you have already paid for. There is no cancellation fee.
- Withdrawal of an application for, or termination of, a Monthly Plan follows the conditions in this section and in "Refunds" below (a special provision under the proviso to Article 15-3, paragraph 1 of the Act on Specified Commercial Transactions).
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| Refunds |
- Monthly Plans: If you stop using the service partway through a contract period for your own reasons (including illness), that month's fee is not refunded.
We will refund the unprovided portion (for Connect and Belong, the amount set out in Article 25 of the Terms of Use, such as whichever is greater of the amount for the remaining days or the amount for the lessons not yet taken) in the following cases: when a lesson cannot be held and cannot be rescheduled because of Aube Connect's circumstances, etc. (meaning the instructor's poor health, failure of Aube Connect's equipment or communications, natural disasters, large-scale communication failures, suspension of external services, and so on; problems with the customer's device or internet connection are not included, unless caused by a large-scale communication failure or similar; the same applies below); when the entire service (all services of your plan) cannot be provided for 3 or more consecutive days (except when caused by the customer); when lessons carried over as described above cannot be held because of Aube Connect's circumstances, etc., or cannot be taken before the contract ends; when Aube Connect ends the entire service; and when you terminate the contract because part of the service ends (please tell us by email or Official LINE by the day before the end date, or within 30 days of the notice if the notice arrives on or after the end date). We will also make refunds in the other cases set out in the Terms of Use.
- Lesson Tickets: Unused lessons are refunded at 2,500 yen each. When the validity period expires, we will refund them even if you do not ask. If you want to stop using them before the validity period expires, please tell us on Official LINE or by email at any time.
- Refunds are made within 10 business days from the day the reason for the refund arose (or, if based on your request, the day your request reaches us), in principle via PayPal. Aube Connect pays any fees for refunds.
- Individual Materials: Refunds follow Gumroad's procedures. If there is a defect, such as a file that cannot be opened, Aube Connect will send you materials without the defect.
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| Withdrawal or termination of Lesson Tickets (special provision) |
You can withdraw your application for, or terminate the contract for, Lesson Tickets at any time after purchase. In this case, unused lessons are refunded at 2,500 yen each, and lessons already taken are not refunded. You do not need to pay any cost for the return. Withdrawal of an application for, or termination of the contract for, Lesson Tickets follows these conditions (a special provision under the proviso to Article 15-3, paragraph 1 of the Act on Specified Commercial Transactions). |
| Rescheduling and cancelling lessons |
- We accept rescheduling for the customer's own reasons only if you contact us on Official LINE (by email if you cannot use it) by 20:00 (Japan Time) on the day before the scheduled lesson date. A lesson whose booking is cancelled by this deadline is not counted as taken.
- If you contact us after this deadline, are absent without notice, or have not joined within 15 minutes of the start time, the lesson is counted as one lesson taken, regardless of the reason (including illness) (except when caused by Aube Connect's circumstances, etc.).
- If you join after the start time, the lesson still ends at the scheduled end time.
- If a lesson cannot be held because of Aube Connect's circumstances, etc., we will reschedule it to another date and time without counting it as used.
- If the instructor is late, the lesson will be held until the scheduled end time, and a lesson equal to the time lost will be held at another date and time. If the instructor has not joined within 15 minutes of the start time, you may leave without taking the lesson, and one lesson will be rescheduled to another date and time.
- If a lesson is interrupted because of Aube Connect's circumstances, etc., a lesson equal to the time that could not be held will be held at another date and time.
- Please take rescheduled lessons by the last day of the month after the original lesson date (for Lesson Tickets, by the end of the validity period if that is later).
- If you do not take a rescheduled lesson by the deadline for your own reasons, it is counted as one lesson taken for Monthly Plans, and for Lesson Tickets that lesson is refunded (2,500 yen per lesson). If Aube Connect cannot hold a rescheduled lesson by the deadline because of its circumstances, etc., that lesson will be refunded.
- The deadline for rescheduling (20:00 on the day before the scheduled lesson) is different from the deadline for cancelling a Monthly Plan (23:59 on the day before the next payment date).
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| Cooling-off |
For applications made through the website above and Official LINE: Monthly Plans are one-month contracts that you can stop renewing at any time, and each monthly fee is 50,000 yen or less; and with Lesson Tickets, you can hold up to 8 lessons (20,000 yen) at a time. Therefore, none of these is a "specified continuous service" (a service provided over a period of more than 2 months for an amount of more than 50,000 yen), and none is a contract subject to cooling-off under the Act on Specified Commercial Transactions. In addition, there is no legal cooling-off system for applications made through the internet or similar means (mail-order sales). The conditions for cancellation and refunds are as described above. |
| System requirements |
A computer, tablet, or smartphone on which Google Meet, LINE, and a web browser (Google Chrome recommended) work properly, and a stable internet connection. |